NeurOptimal® PASS Information

What does PASS membership get you? Owning a PASS membership is the single best resource to assist you when using NeurOptimal® in your business. Its aim is to educate you, connect you with others in the community and to keep your system running smoothly.

16 PASS Forums
“The PASS Forum” is actually a collection of 16 forums (Beginners, Technical, Clinical, Business etc…) accessible in the private PASS area. These forums together comprise our community and are the main way Zengar stays in touch with its users. The PASS forum is non-intrusive in that nothing is sent to you, you simply visit at your leisure. Each forum has two hand-picked moderators who are experts in their field. The PASS forum is THE place to connect with your NeurOptimal® community.  David moderates two of the professional forums, now in his third year.

Interactive Webinars and Q&A events are held 2-4 times per month. They feature Dr. Val Brown, our PASS Forum Moderators, our Representatives as well as fellow PASS members who have excelled in an area of NeurOptimal® that they are willing to share with their fellow members.

We do our best to assure you receive quality hardware, including extensive testing of your personal hardware prior to delivery. But very rarely, hardware problems may occur, and these always need to be repaired off premises. We know the upheaval this can cause to a business in terms of client cancellation and down time. Exclusive to our PASS members, we have a special loaner service to cover you in the unlikely event your system goes down. Once the need for a loaner is confirmed we will ship it out to you, often on the same day. All we ask members to do is pay for the shipping.

PASS members get all upgrades to NeurOptimal® as part of their membership. No costs, ever!

Receive updates to NeurOptimal® usually weeks before non-members.

If you need to re-license your software (because you have reformatted your hard drive, for example), PASS members receive this service free.

Some members like to license a second system as a backup. This service is offered to PASS members at a discounted rate.

Enjoy discounts on most Zengar products and services.

PASS members are offered a variety of video and audio recordings that assist them in developing themselves professionally as NeurOptimal® Trainers. The videos include the webinars and mini clips focused on a specific topic of interest that are quick to watch.

Our goal is to offer the most advanced technical support available to NeurOptimal®users, requiring minimal technical ability on the part of the Trainer. We do this via MouseCalls. As a PASS member you have direct access to support on a “walk-in” basis simply by clicking on the MouseCalls button in the private PASS area. No appointment (or special knowledge) necessary! Our Technical Support team performs its magic directly on your system (with your approval), providing you with the support you need.

One of the secrets to a smoothly running technology as advanced as NeurOptimal® is regular maintenance. Zengar offers a full maintenance program to PASS members. You “walk-in” when you want (we suggest at least every 3 months), to have your system cleaned and updated. We know from experience that PASS members using MouseCalls Maintenance have significantly less down-time than non- PASS members who do not maintain their systems. This can have a major impact on the bottom line for your business.

PASS members have access to special resources not available to non-members, such as branded forms for running your business or practice, PowerPoint presentations that can assist you in making presentations to others, clinical measures to assess client progress and so on.

We consider PASS members to be at the forefront when it comes to knowledge about NeurOptimal®. PASS members also have the most up to date systems, not to mention the healthiest (thanks to our maintenance service). Because of this the “Find a Trainer” page at is exclusive to PASS members!

Only PASS members are eligible to be Zengar Ambassadors. Ambassadors are those who, through their own endeavors, create enough interest in another individual or business that they in turn become a new NeurOptimal® user. When you bring in a new user, you are eligible for a generous commission, allowing Ambassadors to earn extra income as a result of their own investment. One professional system placed can more than cover the cost of PASS for those who like the idea of sharing their passion for NeurOptimal®!